What To Do If You Forget Your Apple ID or Apple ID Password

Tip is for OS 10.11 – El Capitan

You need your Apple ID more and more these days. That means you also need your Apple ID password. But people have been known to forget those passwords.  (Hint:  Keep them stored in Keychain) And for that matter, people sometimes forget their Apple ID. You can fix both these problems.

Visit iforgot.apple.com

forgot passwords


If you have forgotten your password, enter your Apple ID in the box (red arrow). If you have forgotten your Apple ID, click on the link that says Forgot Apple ID? (green arrow).

For forgotten passwords, once you enter your ID and click, the next window gives you two options.  The first is get an email with instructions sent to your email address that ends in me.com.

The second is to answer security questions.  Choose your option and click continue. Follow the directions for either option.

For forgotten Apple ID, the next window will ask for your name and email address.  Be sure to use the email address associated with your Apple ID account. Continue to follow the directions.


This entry was posted in Apple ID, El Capitan, Mac Tips and tagged , . Bookmark the permalink.

1 Response to What To Do If You Forget Your Apple ID or Apple ID Password

  1. Hi Nancy. Great stuff as always. One important thing: when you forget your Apple ID password, and you go through the process you’ve described, they DON’T tell you what your password is. Instead, they give you the opportunity to create a NEW password. This sounds fine, except: 1. You can’t use a password that you’ve used before, and 2. you will have to enter that password EVERYWHERE you use that Apple ID. So, if you are on your iMac and create a new password, you will have to put the new one into your iPhone, iPad, Apple TV, MacBook Pro, etc. If you don’t, your calendars and address books won’t sync, your keychain won’t sync, and Find My iPhone won’t work. So… try hard to make changing the password your absolute last resort.

    I had someone change her Apple ID password tonight (yes a Sunday) not realizing the repercussions… her entire small business uses that Apple ID for a common calendar and address book. Several Macs, iPhones, and iPads will have to be updated tomorrow.

    A password manager like 1Password (for Mac and iPhone and iPad) might be worth looking into. Here’s an article I wrote about that.


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