A reader sent me the following request for help when he was unable to delete a movie from his iPhone:
I’ve Tried Swiping It A Million Times And NOTHING Has Happened…I Downloaded A Film From The iTunes App ON My iPhone, It Has Jammed At The Processing Stage But I Can Watch The Film If I Have A Wireless Connection…I Want To Delete It Buy It Just Won’t…I’ve Been On iTunes-Nothing Happened, I’ve Done The Swipe Thing-Nothing Happened? HELP?!?!?!?!?!?!?!?!?!?
The only thing I can think of that might help him is to restore his phone to it’s original settings. (Assuming he tried turning his phone off and back on and that didn’t help.)
To restore your iPhone, first make sure you are using the latest version of iTunes and that you have backed up your phone at some point in the recent past. Backing up is not the same thing as Syncing.
Next, connect your iPhone and open iTunes. It may open automatically depending on how you have your preferences set. In the left column under Devices, click on your iPhone icon
When the iPhone window opens, click on Restore iPhone in the Summary tab.
When you do, you get a cautionary window. The window tells you that “iTunes will verify the restore with Apple. After this process is complete, you will have the option to restore your contacts, calendars, text messages, and other settings.”
Click Restore and the process will begin. It can take a few minutes, depending on how much data you have on your phone. When the process finishes, the iPhone icon will once again appear in the far left column. Click on it and you get a window that says Welcome to your new iPhone. You have two options. Set up as a new iPhone, or Restore from this backup: (names your iPhone).
NOW, after you have gone through all this, try again to delete the unwanted movie.